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Transitioning Employees Back to the Office: What Companies need to Consider

August 24, 2021/0 Comments/in Agile Change Management, Change Management, Change Management Competency, Culture, Employees, Leaders, Resistance/by admin

by Shannon Long, Consultant at Change Guides

The Covid pandemic has indeed transformed the business landscape in unexpected ways. Companies and their employees were suddenly thrust into a new way of working without much guidance, adapting to remote work and virtual collaboration. However, as organizations were gradually getting accustomed to this “new normal,” some employees may have faced challenges, including issues like unjust firing by your superiors, which only added to the complexity of the situation. Now, in recent weeks, we’re witnessing a shift as companies begin to push back on remote work arrangements, and some employers are moving forward with return-to-work dates, creating a fresh set of dynamics in the evolving workplace environment.

Thus, many employees are getting mixed messages. Companies are giving “back-to-office” start dates and then constantly changing the message.

Change is hard but change with no warning or planning can be even more difficult.  Many employees have become accustomed to working remotely. To create successful change, employers need to understand that people are going back to a different kind of office, and they must be prepared while employers also have to cover employees with the help from  an expert like this workers compensation lawyer Vegas.

Be Aware of the Pros and Cons

The roadblocks in the past that kept companies from allowing people to work from home have shown that people are adaptable. And many employees have proven that they can get their jobs done quite successfully remotely. Some companies also saw residual benefits from lower overhead costs, to a more productive workforce, as people did not have to commute and were often able to have flexibility in their workday. People have gotten comfortable to the new norm, and many people have adjusted their lives to work from home. Employers need to be conscious of how their employees will be affected overall. To give your employees peace of mind, implement a vaccine validation system to ensure their safety. There are pros for being in the office a well. Our human need to interact with others and the social component and camaraderie that helps make people and teams successful is lacking. There is something to be said about human connection.

Once employees are back to the office, you need to consider a lot of things for your business as well. For example, the energy cost that you will have on your monthly bill. So start looking for the Best business energy prices before everyone goes back to the office again.

Importance of Employee Engagement

Now, as companies are bringing back employees to the office in a post covid world, it is important to keep employees engaged in the process. One of the most compelling components of change management is answering the “why” or “what’s in it for me”

People don’t resist change; they resist being changed. It is more important than ever to empower people through the transition of going back to the office. Leaders and decision makers need to encourage employees to part of the decision-making process. People do not buy into information and processes that they do not understand. By creating a vision of what people can expect in the near and long term, frequent check ins, being transparent and providing clear messages throughout the process can make a world of difference during the transition back to work.

If you need additional employees now that you’re transitioning back to office setup, you may want to work with a temp agency to help you find qualified candidates. Using a local placement agency can be a cost effective and efficient way to hire compared to in-house recruiting, providing you’re getting the most from your agency.

Employers must remember that employees will have varying levels of comfort and take that into consideration. Having a transition plan in place is key. Employees will be concerned with everything from their own health, whether those around them have been vaccinated, whether they will have to wear a mask, maintaining social distancing, entry and exit procedures and processes around when people should stay out of the office, etc.

At the end of the day, some people may decide that they do not want to return to the office. HR departments will have to have consistency in communication and messaging to employees and what their options or consequences of not returning are. Giving people as many options as possible about when and how they come back to work is important.

Be Empathetic to Employees Needs

People want to know that their voices are heard and that their employers care. Beyond understanding of new processes, plans, protocols, or the bottom line, people want to feel that their emotional and physical wellbeing, and values and needs are being considered. Giving people a voice and a platform and making them feel that are part of the process in creating the solutions. It is easy to make rules and point to state and federal guidelines and protocols. But, making employees a part of the how will only lead to positive changes and a happier workforce. Making sure that communications are consistent and being delivered with empathy and compassion can lead to successful change and sustainability.

If they express concerns about the security of the workplace, you may seek the services of a commercial locksmith to upgrade the security locks in your business premises. You may also install security cameras from companies like https://www.deepsentinel.com/poe-products/. Fire doors are also a critical component of every business’ fire protection strategy because they can save your business, colleagues and your investments by restricting smoke and flames. In addition, this will allow you and your employees time to evacuate the building safely. For this reason, fire door maintenance is essential to ensure its longevity.

Having vending machines canberra at your workplace is also a great way to keep your employees happy.

Motivation to Change

People change when they are motivated to change. People are motivated by their connections to others. Companies need to give thought to what will motivate their employees to buy-in and act in new ways. Their will likely be good corporate citizens that do their best to follow requirements, but the way to get people committed and motivated is through their connection to others. Connect people’s understanding of how new protocols contribute to a colleague’s wellbeing or a teammate’s family’s health. Often people are motivated by hearing other people’s personal stories. Covid has affected us all in very different ways and yet we can all find relatable commonalities. Successful change often happens organically by leveraging those personal stories.

Culture

Organizations will need to address remote and hybrid expectations to retain and recruit new and top talent. The post covid world has forced companies to take a greater look at their company culture. The way companies lead in this new business landscape will both reflect and mirror company culture. Many companies have already been making the change from hierarchal to flatter organizations in recent years and using recruitment KPIs at makipeople.com to aid their hiring process. The choices leadership make post pandemic can change the long-term influence of the company’s culture. Adopting a strong change management model will help create sustainability moving forward as companies create operational changes, changes to organizational culture, technology, policies, and procedures. Leadership must recognize the changes that people may come back to. Reconnecting with colleagues and key partners on a new level and working with new team members that were hired during the pandemic.

Managing change in the current world can be challenging. Perception is reality. But companies can come out stronger and retain sustainable change if they take the time to identify the pros and cons, understand the importance of employee engagement and be empathetic to employee needs and their motivation to change while taking a greater look at the company culture moving forward. With the right plans in place, successfully transitioning people back to the office is possible.

 

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Teaching People About Change Management

December 18, 2019/0 Comments/in Agile Change Management, Change Management, Change Management Competency, Change Readiness, Communication, Culture, Leaders, Resistance, The Change Management 101 Model, Training/by admin
At Change Guides, we define Change Management as getting individuals and groups Ready, Willing, and Able   to work in new ways that support business results.
We’ve been practicing Change Management since the mid-90s. The part of our job that has stayed consistent over time is the need to educate people about Change Management. This includes:
How to define Change Management
How to talk about change and employee transition
How to make the case for smart investing Management and just like investing in an individual retirement account.
What skills and experience are needed to be good at Change Management
What methodologies and tools are available to apply best practices consistently over time
Retirement accounts an individual retirement account such as reduces the amount of taxes you owe on the income for each year you invest in it. It allows you to defer or even avoid the taxes you owe on the earnings that accrue on your investments. It produces earnings on earnings, creating a compounding effect not available in a regular savings account.
These resources provide some quick, easy solutions that can help you Embrace Your Role as an Educator
New! The Eight Constants of Change Power Point Presentation with facilitator notes. This flexible 90-minute presentation covers topics found in The Eight Constants of Change book.
New! The Best Practices in Leading and Managing Change Learning Management System e-learning Module
Free! The Change Readiness Audit App or The Change Readiness Audit tool on our website.
Video! The Change Management 101 Video and other videos found on our YouTube Channel
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Resistance is Inevitable

October 3, 2019/0 Comments/in Agile Change Management, Change Management, Change Management Competency, Change Readiness, Communication, Leaders, Resistance/by admin

Great ideas, great people and great projects have fallen victim to resistance to change. Resistance is a
natural part of the change process and exists in many forms. Look for these structural and physiological
reasons people resist.

Fear of the unknown: When a leader announces a change, whether it is a new computer system, moving
to a cross-functional team environment or even a move to a new building, it can be scary. The
announcement of a change threatens this comfortable ‘today’ the employee knows and introduces a
‘tomorrow’ that she doesn’t’ know.

Threat to expertise or prominence: Threat to prominence is based on the perception that something
someone values will be taken away. A leader who values the size of the budget, the number of direct
reports, the title or even the location of the office may resist any change that threatens one or more of
these things.

Lack of Support: A motivated and hard-working innovator still may not be able to change because of the
lack of support around him. This lack of support or structure may include:
1. Lack of skills or information
2. Mismatched evaluation system
3. Lack of resources, rewards, or recognition
4. Lack of appropriate reporting or collaborative relationships

Working against the Brain: If employees have ingrained habits and are suddenly asked to make new habits,
the brain must work harder. This goes against the brain’s natural inclination to conserve energy. Many
books such as The Power of Habit are great resources for understanding the physiological challenges when
we ask people to work differently.

Recognizing the many root causes of resistance, improves understanding. Improved understanding leads to
better ways to address resistance.

Ways to get started include:

1. When there is fear of the unknown, do a better job communicating what the future looks like for
that person.
2. When there is threat to expertise and power, acknowledge what is going away but also reinforce
the positives and opportunities.
3. When support is missing, advocate for people and budget to address what is lacking. Explain the
risk of not addressing these gaps.
4. When habits are being changed, educate people about how to recognize habits and what it takes to
change them.

Dealing with resistance isn’t easy but it’s a central part of change management. Expect it, recognize the
type of resistance, and find ways to address it.

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Resistance and Resisters

August 13, 2019/0 Comments/in Agile Change Management, Change Management, Change Management Competency, Change Readiness, Communication, Culture, Employees, Leaders, Resistance, Training/by admin

People resist change. When I facilitate a change management training session, no one argues with me on that point. In fact, everyone nods their head in agreement. They create a long list of reasons why people resist change: people like their routines, people aren’t motivated, people aren’t trained. I’ve done this exercise with hundreds of attendees in countless sessions. The responses are similar. The lists are long.  So, if people understand resistance so well, why are they stumped when employees resist them?

It feels personal
It’s one thing to talk about a faceless “them” in an exercise. It is quite another to look at Sue across the
table and listen to her issues, see the tacit expectation that you are responsible. She is adding work to your
plate, implying you are wrong. It feels personal but you need to take a deep breath, step back.
It’s best to view resistance for what it is, not personal, but rooted in one of a few places: 1) Lack of
understanding 2) Sharing potentially relevant information and 3) An attempt at control and/or engagement.
It’s not about you, it’s them!

What’s the right tactic here?
The conventional wisdom is that people who resist are bad and what they say is wrong. Resisters feel like
roadblocks to success, so we hope they go away. Guess what, they don’t! Invite dialogue. Step one is to
listen.

Allowing people to openly express concerns provides an opportunity to:
1. Learn about unanticipated challenges. Without a forum to share concerns, issues pop up late when
it’s harder to address them. Major issues that surface late can stop a project in its tracks.
Sometimes, the project never recovers.
2. Clarify misunderstandings or misinformation. People may resist based on rumors or assumptions
that are wrong. Make sure they have correct information and understand how it will impact them
directly.

In conclusion, think of resistance as good. It is a form of communication and engagement, a predictable,
helpful part of transition. It brings issues out in the open and provides an opening to clarify the what and
the why of a project. If resistance is embraced and encouraged, the project will be better for it.

Resisters are not the thorn in your side (except for a very few). One of my clients told me, “I take the
toughest critic and ask him to join my team.” He said that approach has helped him succeed over and over.
You may want to consider doing the same. So, the next time Sue is telling you why your ideas won’t work,
listen. Then, ask her to help you figure out the right solution.

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Common Questions in Training

May 11, 2017/0 Comments/in Change Management, Change Management Competency, Change Readiness, Communication, Culture, Leaders, Resistance, The Change Management 101 Model, Training/by admin

Common Questions in Training
By Beckie Schretter

Did you know Change Guides has certified scores of change management professionals in our principles, methodology and tools through the Change Management Certification class? The best part of teaching these classes is learning from each other as we share well-earned wisdom throughout the three days.

Here are some questions that often come up.

1. What tools are required for every change initiative?

There are no mandatory tools; however, there are 4 tools I use on virtually every change project to establish a firm foundation.

 The first tool is the Stakeholder Analysis tool which captures the impact the change will have on each impacted group. Capturing concerns focuses us on finding answers to help facilitate the transition.

 The second tool is the Change Management Communication Plan which lays out the communications needs to drive change for each stakeholder group. My favorite idea is to link communication objectives to the Change Guides Commitment Curve.

 The third tool is the Change Management Workplan to keep track of the tasks and next steps required. Managing these tasks ensures they get done in a timely manner.

 The last tool is either a Change Readiness Audit or a Commitment Assessment to get feedback. Do these tools multiple times throughout the project to get trend data on change readiness.

2. How can we best address resistance?

When participants understand resistance as feedback it alters how we talk about and approach perceived resistance. We begin to strive for understanding, asking what is underlying the resistance. This understanding
allows us to start address those needs.

3. What do you do when leaders are not aligned on the change initiative benefits or priority?

First confirm the leaders fully understand the change vision and benefits. Consider interviewing your key
executive sponsors and leaders using selected questions from the Leader Alignment Interview tool to gather data that will help facilitate an alignment conversation. Engage the executive sponsor by inviting him/her to the
meeting to help clarify expectations. Also, use the Leader Involvement Plan to share agreed upon messages or to take aligned action.

4. Can Change Guides Tools work on transformational change such as culture, new leaders or M&A changes?

The Change Guides tools work on all types of organizational changes because you can choose and adapt the tools for each unique situation. For example, when going through a culture change, the Systems and Structures Action Plan helps teams address those infrastructure areas where employee behaviors are most rewarded.

If your organization is affected by inefficient task execution, consistently missed deadlines, and a lack of team collaboration in your team, it’s high time to think about implementing a task management tool to manage your tasks better.

5. How can we succeed when the change management is starting so late in the project?

The closer a project is to implementation, the bigger the productivity dip and the slower the project benefits will be realized… and the deeper the frustration from stakeholders. Get focused on the critical stakeholder paths first and prepare for some remediation after the go live. People will appreciate your change efforts regardless.

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Creating a website?

April 3, 2017/0 Comments/in Change Management, Change Management Competency, Change Readiness, Communication, Culture, Employees, Leaders, Resistance, The Change Management 101 Model, Training/by admin

The Hardware
Your server needs to be a self-contained unit, which means that no portion of it (e.g., physical or virtual) can be connected to any other part of your server, including other computers on your network, other networks, or external servers. To reduce the chance of conflict and reduce hardware costs, you may wish to consider buying a dedicated server or better web host solution that has access to only the servers you will be hosting with them, If you can not pay one then searching for free hosting services can be a good idea.

You can buy a software product called Sentry, which provides hardware-independent “anti-virus”, data encryption, and memory management for your web site. You can purchase a dedicated server for about $10 to $15 per month, and can host more sites on a shared server if you want to.

The OS (Operating System)
This is the part of your computer that will run your web site and the tools you’ve used to build it. You can download various operating systems from the internet or from a store, such as Microsoft Windows.

How you choose to develop your site
You can create a full-fledged website, which is the most professional and professional-looking option, or you can use a basic solution, which consists of your site, a news site, blog, and possibly even a store or classifieds section.

Once you have your site design and you’ve chosen your operating system, you will need to write a good content strategy (e.g., written by you and your web designer) and publish that strategy. This article is aimed at beginners.

The web hosting provider
Once you have selected the best wordpress hosting company, you will have to pay your $2 a month for high-speed connection. These high-speed connections are needed because the full installation and maintenance of your website will take at least 24 hours. You will also have to provide your hosting company with the necessary information for creating your website, which will include a server’s IP address, URL, server operating system, hosting vendor, and program for securing your site. The idea is that you can use a secure web server, such as VPS (virtual private server), as a backup in case your primary server fails.

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Let Us Tell You a Story

June 1, 2016/0 Comments/in Change Management, Change Management Competency, Change Readiness, Communication, Culture, Employees, Leaders, Resistance, Training/by admin

by Beckie Schretter and Gina Giannitelli
Carol, an employee with over 30 years of service, deeply loves her work and truly wants what is best for her organization. She believes in the mission and values of the organization and has deep connections with the patrons. The director, Bob, was hired several years ago to help increase profitability, but hasn’t been successful. When Bob presents a new revenue creation idea to board leadership, Carol publicly questions the mission and vision alignment of the idea. A few months later Carol is called into Bob’s office and is handed a letter explaining her
position is being eliminated due to financial pressures. She feels deeply betrayed, angry and concerned for the organization she loves. Bob avoids Carol in the days that follow. She grapples with whether she is the victim of retribution. She decides to write a letter to the board…

Are you wondering or even making up how this story ends?

At the ACMP conference, storytelling was a theme throughout book pictureseveral presentations. Research
shows you use more of your brain when listening to a story, far more than when you listen to a
slide presentation or read a written communication. As Susan Weinschenk Ph.D. describes “…
because you are having a richer brain event, you enjoy the experience more, understand the information more deeply, and retain it longer.” How can we use stories in change?

Use them to create the case for change, connecting the head and the heart. Stories provide a refreshing break from data filled presentations or memos. Research by Paul Zak shows stories create a tension that sustains attention, which leads to shared emotions. Shared emotions lead to mimicked feelings and an increased trust and willingness to take action.

Recognize and challenge stakeholder stories throughout the process. Researcher Brene Brown reminds us stakeholders create stories that drive behavior. She observed “the brain needs to know the story” and fills in needed details. Resilience is enhanced when people challenge the
truth of their own storytelling.

Storytelling inspires change and helps people move up the commitment curve. When preparing the case for change or drafting a stakeholder communication, consider what story could illustrate the point and grab attention. When leaders are reluctant to share information, remind them people will fill in the blanks with their own stories. When confronted with counterproductive behavior, ask questions and challenge the story driving that behavior. What is the story behind your change?

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Culture, Learning, and Change Go Hand in Hand

February 24, 2016/0 Comments/in Change Management, Change Management Competency, Culture, Employees, Resistance, Training/by admin

According to a Forbes article*, there are five keys to building a successful learning organization.

1. Remember that corporate learning is “informal” and HR doesn’t own it
2. Promote and reward expertise
3. Unleash the power of experts
4. Demonstrate the value of formal training
5. Allow people to make mistakes

This is a great list and directly applies to culture. It’s “how we do things around here”. It’s reflected in what people say and how they act on a daily basis. The cultures that display these five elements have an advantage when it comes to organizational change.

Remember that corporate learning is “informal” and HR doesn’t own it. This “informal” aspect of learning is an attitude that “I can learn something new every day.” These cultures use teachable moments. It’s as simple as asking a question real time or watching someone else doing the task right before you do it. That attitude translates to an appetite for change.8-constants-clipart

Promote and reward expertise – For projects, using Subject Matter Experts (SMEs) pays dividends. These experts are approachable and knowledgeable. Recognizing SMEs publicly, presenting them as role models and leaders demonstrates that having and sharing knowledge is valued.

Unleash the power of experts – It takes a village to drive successful change. Giving SMEs the support and resources they need to motivate teams, share their expertise, and develop others builds momentum and prepares people for an upcoming change.

Demonstrate the value of formal training – Most projects include formal training to prepare impacted employees for a change in their job responsibilities. To best prepare for a change, it’s critical that the management team places formal training as a high priority. Attendance should be required and tracked. After employees start working in new ways, sharing employee stories of how cradio prepared users for the changes reinforces the value of training and communicates that implementation has happened.

Allow people to make mistakes – Anyone who has experienced a “go live” on new processes and/or technology knows there is no such thing as a “perfect go live”. It’s important to build the expectation that employees won’t know everything forward and backward day one. Recognize the learning curve inherent in the change and the likelihood that mistakes will happen as employees transition from old ways to new.

Creating a learning organization culture takes leadership commitment, a strategy, plan, and resources. In return, the organization and employees experience many benefits, one of them is being better prepared for change.

*www.forbes.com 5 Keys to Building a Learning Organization by Josh Bersin 1/18/2012

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The Digital Evolution Within Organizations

December 2, 2015/0 Comments/in Change Management, Communication, Culture, Resistance, The Change Management 101 Model/by admin

Many of our clients are evolving to meet the needs of digitally savvy customers. The ubiquitous nature of technology makes it easy for customers and organizations to connect, changing the way almost every organization does business. And if the way an organization interacts with customers is changing, it almost certainly is changing the way it operates inside of the business.

Technology opens up great opportunities for organizations – it makes it easier for organizations to identify customers, keep in touch with customers, and develop deeper relationships with customers. Technology also, however, poses challenges for organizations– it makes it possible for customers to share what they really think (good, bad or indifferent), to comparison shop, and to be more educated about their choices.cell phone

The digital age requires organizations to always be on top of their game. If they aren’t, there is another organization that is willing to take their place. Your customers can easily find those willing replacements, and those organizations can find your customers.
There are a host of changes that come about when an organization goes digital. How organizations identify, nurture, and serve customers is different today than it was 10 years ago. And that means how organizations are run to create different “outputs” needs to change too.

We have several clients that have been successful brick and mortal retailers for a long time. Those clients are now learning how to be online retailers. You can read Cortney Fletcher’s eCom babes course reviews if you’re also starting an eCommerce business or looking to take your existing eCommerce business to the next level

The shift to meeting customer needs online and digitally ripples through everything they do – pricing, logistics, assortment, promotions, inventory management, etc.… Every part of these very large organizations will look different in a few years because of their evolution into digital merchants.

So how do organizations make such a shift? It requires a lot of vision and a great plan, some strong project management, and a commitment to managing change for the people who need to work differently. To expect people who have been successful working in the old way to magically be successful in the new way is not realistic.change-pocket-guide-app-icon

If the people in pricing, logistics, assortment, promotions, inventory management, and so on are not ready, willing and able to work differently, the endeavor will take a long time to get off of the ground. And that is just enough time for competitors to step in and meet their customers’ needs.

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Engaging Your Audience in Conversations About Change

May 14, 2015/0 Comments/in Change Management, Change Management Competency, Communication, Culture, Employees, Leaders, Resistance/by admin

As a first-generation American, language has always been an important part of my life. English was my second of five languages — we spoke two languages at home and I studied the remaining three at school. Having lived in eight different cities (seven in the US), I’ve also been fascinated by how differently we can all speak the same language.

So naturally, when I attended the Change Management 2015 conference in Las Vegas, I noticed a recurring theme of language in the context of change management. How you approach a conversation, as well as the language and vehicles you use, can impact the success of getting your message across to your audience.

As Nelson Mandela once said, “If you talk to a man in a language he understands, that goes to his head. If you talk to him in his language, that goes to his heart.”
Understanding your audience and speaking their language will help you as you work on a specific change initiative. For example, if the leaders and sponsors of your initiative are concerned about speed and quality, then it is important to use that same language in discussions about how change management helps achieve those objectives.

While this approach is beneficial in the context of a specific change effort, it can also be helpful in talking about the overall concept of change management. Many change management professionals have experienced resistance from sponsors and leaders due to a lack of clear understanding about what change management is. Given this, we were fortunate to have a general session one morning dedicated to the topic of how to create a compelling conversation about change.

During this session, we were challenged to come up with a metaphor to explain change management using language that might resonate with a potential sponsor. Here are some of the ideas we came up with at our tables using the prompt: Change Management is like…
A Marathon – Change efforts are often long-term initiatives with goals requiring a great deal commitment, training, and preparation. Change agents are like the volunteers at the race, providing help along the way and working to improve the endurance and health of the organization.
A Fairy Tale – Fairy tales generally start in one place and end in another. There’s always a journey and some challenges along the way, but change management provides the cast of characters to help you get to “happily ever after.”
Climbing a Mountain – Change management provides the right tools and the right commitment to get to the top of the mountain. Once you reach the top, you can see the new vision more clearly. But then, you have to sustain the change on the way down the mountain to ensure that employees are continuing to work in new ways and that the change is fully adopted.
WD40 – Change management helps create a smooth transition and reduce the friction that often accompanies change.
Preparing Your Family for a Move – Change management helps you understand where you are going, and provides a plan to help your people get there. And with change agents guiding the journey, your family can enjoy happy dinner conversations.
A Personal Trainer – Change management provides coaching and guidance along the journey to overall fitness for which they may recommend you to bring a cbd roll on by fresh bros. You may experience some discomfort during the process, and you’re going to have to sweat; however, the trainer guides you through the work needed to prepare your people to achieve success.
Flying a Plane – Change management helps you clarify your destination, provides a suitcase full of tools to help you manage the transition, and offers the expertise to help you avoid or smooth out any turbulence that may be encountered along the way.
A Midwife – In this metaphor, the organization is the mother and the change is the baby. You may be able to deliver the baby on your own, but not without incurring additional risk. Change management can help avoid a c-section.
Water on a Waterslide – ‘You can get down the slide without it — but it’s gonna hurt’. Change management helps achieve speed of implementation with minimal friction.

As you can see, we had a lot of fun with this exercise, and the responses were as varied as our potential audiences might be. The key takeaway is to take the time to understand your audience and do your best to speak their language so that your message will resonate. And mixing in a little humor along the way can help minimize resistance and keep your audience engaged in the conversation.

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